Home Leadership Executive Coaching LEADERSHIP SOLUTIONS CURRICULUM
LEADERSHIP SOLUTIONS CURRICULUM

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LEADERSHIP SOLUTIONS CURRICULUM

  1. LEAD, DON’T MANAGE--THERE IS A DIFFERENCE

All leaders manage, but not all managers lead. This workshop demystifies the concept of leadership; it will show you exactly how to be a leader and, more importantly, "Why". This workshop teaches managers how to become coach-leaders. When you become a coach-leader to your organization, half the effort involved in “managing” others is eliminated altogether. You will explore the differences between leadership and management. You will come to understand leadership as a dynamic relationship between leaders and followers through this workshop. Coaching and mentoring development in others extends beyond what people do with formal authority in organizations. Understanding the basic components of your values, attitudes, and behavior, you will gain a full understanding of both yourself and others. With an awareness of one's own personal value system and how it shapes our behavior, participants can develop new strategies for enhancing self-performance and the performance in others.

1 or 2 days

  1. ESSENTIAL SKILLS OF LEADERSHIP

Essential Skills of Leadership builds a foundation that enables team leaders to manage their team toward to a shared goal: achieving the organization's strategic objectives. Throughout the workshop participants will review video presentations and case studies, participate in group discussions, practice new skills and receive immediate feedback. Managers will leave the session with implementation tools, troubleshooting guides, and additional resources to help them immediately apply their new skills on the job.

Half day

  1. ESSENTIAL SKILLS OF COMMUNICATING

Essential Skills of Communicating helps managers learn the latest techniques in developing effective communication skills-improving their performance and increasing the productivity of the team and the organization. Throughout the workshop, managers will review video presentations and case studies, participant in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Half day

  1. MANAGING COMPLAINTS

As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

Half day

  1. DEVELOPING PERFORMANCE GOALS & STANDARDS

Unless managers and team leaders are successful in spelling out the organization’s specific goals, their team members are not going to know how to meet those objectives. This module shows trainees how to establish specific, measurable, attainable, results-oriented, and time-framed performance goals. It then illustrates the steps that gain team member agreement and commitment to those performance goals.

Half day

  1. COACHING JOB SKILLS

Coaching Job Skills provides the tools necessary to successfully coach individuals to perform a job, task, or skill. But, in order to achieve results, the coaching must go beyond just showing how to do something. Coaching involves observing, analyzing demonstrating, and giving feedback. It is a process of developing relationships with team members - relationships that can ultimately build the trust and respect that is the foundation of successful organizations.

Half day

  1. DELEGATING

Delegating helps managers master the skills needed to effectively assign work to others. By clearly communicating expectations and encouraging participation and involvement, managers can use delegating to develop team members' skills and abilities. Throughout the workshop, managers will review video presentations and case studies, participate in- group discussions, practice new skills, and receive immediate feedback. Managers leave with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Half day

  1. EFFECTIVE DISCIPLINE

Effective Discipline provides the tools necessary to dramatically reduce problem behaviors. By involving team members in performance discussions and gaining their commitment to behavioral change, managers can turn a potentially negative interaction into a positive developmental step.

Half day

  1. SUPPORTING CHANGE

Supporting Change provides the tools managers need to understand and interpret change - in order to more successfully manage their team through it. By working to support change while addressing the team's comfort level with that change, the manager can more effectively facilitate acceptance of a new way of doing things.

Half day

  1. RESOLVING CONFLICT

Resolving Conflicts provides the tools needed to recognize conflict and deal with it quickly and effectively. By understanding the signs of conflict and by getting to the root cause, managers can eliminate the issue and minimize the impact. Facing these conflicts head-on allows the manager to preserve the integrity of the team and to demonstrate a commitment to individual performance and growth.

Half day

  1. IMPROVING WORK HABITS

Improving Work Habits helps managers learn to clearly and specifically communicate the nature of the problem. It provides a process for working with the individual to develop a plan for addressing the issue while maintaining self-esteem. Throughout the workshop managers will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave the workshop with implementation tools, troubleshooting guides, and additional resources to help them apply the skills they have learned on the job.

Half day

  1. PROVIDING PERFORMANCE FEEDBACK

This module shows the way evaluation is done by the experts. First, relevant performance standards are established. Then the team member's own performance evaluation is solicited. This accomplished, the stage is set for a summary evaluation that will be clear and credible to the team member.

Half day

  1. COMMUNICATING UP

Communicating Up focuses on the upward communication important to productivity and performance. Most managers and team leaders realize the importance of upward communication, but few accept the responsibility for the quality and effectiveness of communicating with their own managers. Managers and team leaders will learn how to frame communication so that a desired result is achieved.

Half day

  1. MOTIVATING TEAM MEMBERS

Motivating Team Members helps managers learn the four stages to influence a team member to perform a task, while creating a work environment that will motivate higher performance. Throughout the workshop managers and team leaders will participate in reading, discussion, assessments, diagnostics, small group exercises and rehearsal modeling with real life situations, and facilitator coaching.  Managers leave the workshop with implementation tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job.

Half day

  1. SOLVING WORKPLACE PROBLEMS

Solving Workplace Problems is a workshop that teaches a process for solving problems that helps managers and all employees understand that by working together – looking at things with a new perspective – they can be creative and innovative in solving problems. Through structured activities, participants learn how to define problems, identify blocks to creativity, and develop skills and create strategies to plan creative solutions.

Half day

  1. HIRING WINNING TALENT

The workshop teaches a behavioral based interview approach based upon the philosophy of past behavior is one of the best predictors of future behavior. Learn how to discover the “real” person behind the job applicant. We can provide assessments that have selection validity.

Two half days or one full day

  1. LEADING SUCCESSFUL PROJECTS

This program is designed for Managers, Supervisors, and others who want to gain more fundamental understanding of how to successfully manage and lead successful projects.  The content follows the PMI (Project Management Institute) Project Management Body of Knowledge (PMBOK) language and process.  The content will help prepare a participant if they want to pursue PMI Certification as a Project Manager, however it is not designed at a level to actually certify. This hands-on workshop teaches how to plan, schedule, estimate, resource, influence, communicate, report, and track progress on any project in any part of the organization.

Four half days or two full days

  1. RETAINING WINNING TALENT

This workshop teaches four ways in which supervisors and managers can make the difference between retaining or losing employees. We present a Hiring Model to help you hire the kind of employees who want to stay and provide practical suggestions to develop an Employee Retention Program at your organization.

Half day

  1. DEVELOPING & COACHING OTHERS

Developing and Coaching Others is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers.  The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

Half or full day

  1. DEVELOPING & COACHING OTHERS – SENIOR MANAGEMENT VERSION

The Developing & Coaching Others - Senior Management Version is designed for higher-level leadership—those who have multiple levels of management reporting to them. D&CO-SMV is about how managers can effectively and successfully develop and coach their team members to become better and more consistent performers. The program will help your managers learn the specifics of how they can effectively impact the learning process and coaching moments of their teams to make the difference.

Half or full day

  1. EMPLOYEE ENGAGEMENT

Inspiring and developing an engaged workplace is the part of Leadership that often eludes managers & supervisors. It is so very important for leaders to be aware of the impact and influence they CAN have on the overall work environment and work culture. This workshop is highly interactive with plenty of group and individual participation, highly empathic to the real world of today's manager, and focused on developing engaging leadership needed in today’s workplace. Managers will leave with implementations tools, troubleshooting guides and additional resources to help them with on-the-job application of the skills they have learned.

1 or 2 days

  1. LEADING CHANGE

This workshop will help you manage and embrace change, to see a situation accurately, to put things in perspective while you choose your next steps. By understanding the transition journey, you will learn how to quickly regain control, maintain high productivity; avoid symptoms of future shock, how to rebound from the demands of change, and how to focus increased energy on the change "opportunities".

1 day

  1. LEADING THROUGH INFLUENCE

This workshop presents essential concepts and skills for motivating, influencing, and gaining and sustaining commitment from others. In this stimulating and interactive workshop, participants learn how to: Understand the motives that influences peoples’ choices and behaviors; Identify key stakeholders and develop a motivation strategy for each; Gain the commitment and trust of the people they want to lead; and Influence downward, upward, and laterally.

1 day

  1. CAREER MANAGEMENT CHECK-UP

This thought provoking and highly personalized workshop provides professionals and managers the rare opportunity to step back from their day to day tasks and pressures and take stock of how well they are succeeding in accomplishing their current goals and preparing themselves for future challenges and new positions. In a highly stimulating work session that ends with a structured career development plan, participants learn to: identify the critical skills for success; assess their skill level and behavioral; identify the action steps that will take them from where they are not to where they want to be; understand and avoid the most common pitfalls that derail peoples’ careers; and build alliances and develop networks that will help ensure personal success

1 day

  1. WORK-LIFE BALANCE

The drive to find resourceful ways to achieve goals (on and off work), pay attention to multiple efforts, respond quickly to customer needs, AND enjoy life outside of work is even more intense in today's less quickly changing, information-driven workplace. This workshop can help to achieve improved, overall performance and productivity.

1 day

  1. MENTORING SKILLS & TECHNIQUES

Mentoring is critical in today’s organizations, but how do you learn to be a better mentor? What about the people being mentored – the mentees? How can they maximize the benefits of the time they invest? “Insights to Better Mentoring” is an educational program that presents four successful mentors and their mentees in a revealing and insightful expose’ of what works best in these complex but essential relationships.

Half or full day

  1. AWESOME—GENERATION Y

Gen Y began entering the workforce just a few years ago but will constitute 38% of all employees by the year 2011. By some measures they are the largest generation in history and their impact on all areas of the economy will be enormous. At the same time, this generation is culturally different and often misunderstood. Our workshop, “AWESOME!”, seeks to help organizations bridge these differences and maximize the effectiveness and productivity of their younger employees.

2-4 hours

  1. PROJECT MANAGEMENT

Leading Successful Projects provides the structure, process, and tools necessary to master the art and science of project management. The program identifies the critical phases every successful project must go through, and examines each phase through the lens of the question that must be answered to assure project control and progress. This hands-on workshop teaches how to plan, schedule, estimate, resource, influence, communicate, report, and track progress on any project in any part of the organization. This hands-on workshop teaches how to plan, schedule, estimate, resource, influence, communicate, report, and track progress on any project in any part of the organization.

2 or 3 days

  1. EMPLOYEE COMMUNICATION SKILLS

Learn how to resolve conflict, how to discuss performance issues, and effectively communicate with (even) difficult people. You will learn how your strengths and developmental areas plus your communication style impacts others. Improve the effectiveness and adaptability of every member of your work group. A most useful skill is to be able to “read” where an employee is, what they want, what they need. You will gain the results you want and earn the loyalty of your employees when effective communication skills are regularly practiced.

Half or full day

  1. CONSULTING SKILLS AND TECHNIQUES

It is important to realize that you are consulting any time you are trying to change or improve a situation but have no direct control over the implementation, as opposed to managing where you have direct control. Anyone who does staff work is consulting. Both technical and non-technical staff people consult, determine the heart of an issue, and influence the decisions of others.

2 or 3 days

  1. EFFECTIVE WIN-WIN NEGOTIATION

Forming agreements that last and also enhance the relationship over time can happen when one knows how to plan, open the negotiation, explore, bargain, and close the negotiation effectively. More than 12 tactics and their countermeasures are taught, five mock negotiations show you how to apply the techniques.

1 or 2 days

(two day format includes greater skill practice, concession making, more about tactics)

  1. PRESENTATION SKILLS & TECHNIQUES

We teach both the physical skills (posture, movement, gestures, facial expressions, and eye contact) and the vocal skills (inflection, projection, and tone). Learn to persuade, excite, and connect with your audience. We can also add one-on-one coaching to help deliver very specific skills.

1 or 2 days

(two day format includes persuasion techniques, increased skill practice, and coaching feedback)

  1. LEADERSHIP STYLES

Leadership is no longer seen as one defining role atop the business pyramid. Today, leaders come in both formal and informal varieties. This workshop will guide the learner in their discovery of how they naturally lead and influence the followership of others. You will learn the 12 Dimensions of leadership that give direction and focus to any leadership situation.

Half or full day

  1. TRAIN-THE-TRAINER SKILLS & TECHNIQUES

This course will help you (a) understand what motivates you and others to learn, (b) identify your own and others primary approach to learning, (c) how to comprehend the learning needs of others, and (d) how to better respond to various learning styles. Practical concepts in adult learning theory provide the necessary background to become an effective trainer. This workshop shows how to create a positive classroom atmosphere and how to effectively use role plays, videos, and visual aids to increase learning and retention. The intrinsic value of icebreakers, humor, cross discussion, case studies, and “hands-on” group and solo exercises is also discussed. Finally, tips and techniques to team-teach provide practical, useful information for the professional and future trainer. We also teach various interactive learning activities to serve different learners and training objectives; including a module with actual activities such as FishBowl, Jeopardy Game, Icebreakers, Review Activities, etc.

1 - 3 days

(two day format includes additional practice and specific techniques for flawless delivery)

  1. MEMORY SKILLS

In business, as well as in our personal lives, a great memory is a huge advantage. Knowledge is power…but only if you can remember it! Unleash your natural memory abilities. Learn a customized memory program to recall names and other important business information instantly. Understand the basic principles underlying memory training and how to use a trained memory to improve job performance. Exercise with mental gymnastics to increase your mind's capabilities and make a super memory a life long habit.

Half or full day

SALES DEVELOPMENT

  1. CUSTOMER ORIENTED SELLING

Teaches a consultative process for developing understanding and agreement between the customer and your salespeople throughout the sales process. (Available in English, Japanese, and Spanish)

2 days

  1. COACHING FOR SALES RESULTS

Designed for new or experienced sales managers whether in a field sales or telephone sales environment. This workshop teaches the essentials of coaching for improved sales performance.

1 day

  1. TELEPHONE PROSPECTING & QUALIFYING

Teaches sales representatives why and how to prospect and qualify over the phone. Techniques for handling special obstacles, getting through a screener. The course also fine tunes communication skills.

1 day

  1. BEHAVIORAL SELLING STYLES

The person who can effectively read, adapt and respond to another person will add to his/her interpersonal relations skills and grow as a salesperson and as a manager. This module will identify the different personality types salespeople encounter, and how to best interact with these people.

Half or full day

  1. ESTABLISHING CREDIBILITY & TRUST – ACTIVE LISTENING

Participants will learn a proven method for building credibility, trust and rapport quickly with high-level decision makers and executives. Customers prefer buying from people whom they trust and feel comfortable with. This module will teach salespeople how to build trust and rapport deliberately. It will help them shorten the sales cycle in opening new accounts.

Half or full day

  1. CUSTOMER FOCUSED SALES INTERVIEWS - DISCOVERING YOUR PROSPECT’S NEEDS & WANTS

This module will structure competitive selling. It will show how to establish credibility, qualify faster, and to save time selling to a new account or increasing business at existing accounts.

Half or full day

  1. CUSTOMER FOCUSED PRESENTATIONS – CRAFTING UNIQUE SOLUTIONS

Participants will understand how to use customer focused benefit statements in all of their presentations and proposals. This workshop helps new and experienced salespeople to create relationship-based sales, meet sales goals, and reduce direct sales costs by increasing sales call effectiveness. A skilled salesperson’s best skill is the ability to read other people. You will gain the results you want and retain the customer as a long-term business partner.

Half or full day

CUSTOMER SERVICE

  1. S.T.A.R. CUSTOMER SERVICE

Your service employees will learn the process and skills they need to provide customers with Positive Memorable Experiences. The clear, practical, four-step STAR Service Process, coupled with the communication skills taught in the workshop, help your employees not only to transform negative and neutral customer experiences to positive and memorable transactions but also to reaffirm and enhance long-term relationships, the foundation of business success.

Half day

  1. WINNING THROUGH CUSTOMER SERVICE

The customer may not always be right--but they ARE the customer. How to build customer goodwill and handle customer problems and complaints effectively. You will develop greater customer professionalism--learn how to manage customer anger, how to negotiate conflicts while nurturing the long-term relationship. This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations.

Half day, full day, or 3 half days

  1. TELEPHONE CUSTOMER SERVICE SKILLS

Telephone skills will help you build strong professional telephone communication skills to produce a natural, friendly, professional tone from the initial “hello” to the final “goodbye”.

Half or full day

  1. 5 VALUES OF GREAT CUSTOMER SERVICE

The 5 Values of GREAT Customer Service presents a values-based training approach to meeting this challenge. The video component, when taken together with the exercises and activities in the facilitation guide, offers a comprehensive approach to developing customer service relationships built on a foundation of respect.

2-4 hours

SUPERVISORY SKILLS

  1. LEADERSHIP VS. MANAGEMENT

Managers will gain an understanding of the differences between leading and managing. Different leadership styles will be examined so participants can enhance their personal leadership style.

Half day

  1. CREATING THE RIGHT MOTIVATIONAL CLIMATE

Helps your people to become self-motivated, and helps you to know what will motivate certain people. Makes it easier for superiors and associates to work with you. Helps speed up the development and reduce the turnover of your ‘high potential’ people.

Half day

  1. SETTING GOALS & COMMUNICATING EXPECTATIONS

Reduces the frustration and disappointments that occur when people do not do as expected. Helps to improve the interpersonal climate of you and your associates. Reduces the need for confronting when things do not go as expected.

Half day

  1. DEVELOPING YOUR PEOPLE

Accelerates the development of your most promising people. Help you develop an action plan for your below average performers. Uses a scientific approach in dealing with your people, your associates, and your superiors.

Half day

  1. COACHING YOUR PEOPLE

Managers will learn a coaching method designed to accomplish the desired activities and ultimately the results required of their people.

Half day

  1. MANAGING PERFORMANCE DISCUSSIONS

This course enables a manager to plan and carry out a discussion with an employee when that employee’s performance needs to improve. Key communication skills are addressed, as well as a step-by-step outline for conducting the discussion in a way that respects the individual, and encourages him or her to take responsibility for improving performance.

Half day

  1. BEHAVIORAL INTERVIEWING

Participants will learn how to identify the skills needed for any position, learn a questioning approach which will help you determine a candidate’s abilities based on past performance, understand key steps to take in each phase of the interviewing cycle, understand how to conduct a fair and legal interview, practice using an effective behavioral interviewing process.

Half day

  1. CONFRONTING CONSTRUCTIVELY

Uses caring confrontation rather than threatening confrontation to describe and correct inappropriate actions instead of accusing, criticizing, or manipulating.

Half day

  1. COACHING FOR SALES MANAGERS

Sales managers will learn how to increase sales productivity, open new accounts, develop a winning team spirit and establish the sales manager as the local “expert” in Customer Focused Selling.

Half day

  1. ENERGIZE AND MOTIVATE YOUR TEAM

The engine that drives an organization’s success is its people. Do your people feel motivated and energized? Do your managers know how to create an energizing work climate? Motivated employees strive to find the best way to perform their jobs, they enjoy their jobs and are more pleasant to be around and they are interested in producing high-quality products or services. This workshop focuses on practical steps and skills that managers can use to improve their workplace climate so their team members feel energized and motivated.

1 day

  1. SUCCESS AS A SUPERVISOR

This introductory workshop offers a foundation of basic supervisory skills for the newly promoted supervisor or manager.

Half day

  1. SUPERVISORY COMMUNICATION EFFECTIVENESS

As the "person in the middle" of the communication flow, the supervisor is responsible for delivering clear messages targeted to the specific needs of diverse groups including employees, upper management, peer supervisors, customers and vendors. Participants will learn a communication effectiveness model including listening, verbal and non-verbal skills.

Half day

  1. MEETING SKILLS & TECHNIQUES

This workshop offers a framework for meeting discussion that fosters collaborative thinking. The cost of a poorly run meeting is astronomical. We have all experienced time-wasting meetings, where ideas are dismissed and where the topic gets lost in the debate. Our meeting techniques result in the collaborative exploration of any topic or issue and result in concrete, actionable steps.

One day

  1. REWARDS & RECOGNITION

Learn the important skill of recognition and reward whether you are a team leader or a teammate. How to present a personal thank you, how to praise publicly, and how to provide low-or no-cost recognition is taught in this workshop. Film vignettes show you how to do it and then skill practice follows.

Half or full day

  1. LEADERSHIP TEAM BUILDING

Learn your strengths and developmental areas plus how your communication style impacts others—especially those whom report to you. A leader’s best trick of the trade is the ability to read other people and to use that information to situationally motivate them to do their very best. You will gain the results you want and the loyalty and enthusiasm of each member of your organization through improved communication.

One day

  1. DETERMINING DISCHARGE DECISIONS

This workshop teaches a step-by-step method to prepare for the discharge decision and for conducting the discharge meeting. This workshop is customized with your policies, procedures, and forms.

Half or full day

  1. WORK EXPECTATIONS

Employees dissatisfied? This workshop helps people identify and explore their expectations in a variety of workplace situations—the key to worker satisfaction is knowing what you expect and exerting responsible efforts at getting more of it.

Half or full day

  1. POSITIVE COACHING FOR SUPERVISORS

Participants receive feedback on their coaching strengths and then practice skills in simulated work place situations.

Half or full day

  1. RESOLVING ARGUMENTS

In this workshop, participants will learn the different types of conflict resolution styles, why a conflict exists and strategies for resolving conflicts.

Half or full day

  1. RESULTS ORIENTED PERFORMANCE APPRAISALS

The program provides a step-by-step approach for conducting the appraisal discussion. Your company policy, appraisal forms and criteria for measuring performance are incorporated.

Half or full day

  1. POSITIVE DISCIPLINARY PRACTICES

This workshop focuses on two areas of discipline: correcting the performance problem and maintaining the relationship.

Half or full day

TEAM OR GROUP SKILLS

  1. ADVENTURE IN ATTITUDES

Employee attitude is increasingly cited in surveys as the number one performance-related issue for companies. As attitudes deteriorate, so do commitment, loyalty, and most importantly, performance. This workshop develops the 12 habits of employee attitudes that generate positive work behaviors.

2 or 3 days or 4-6 half days

  1. FISH—CREATE A MOTIVATING WORKPLACE FOR YOURSELF

Seattle’s World Famous Pike Place Fish Market is an otherwise ordinary fish market that’s extraordinarily successful. Work is hard and hours are long—yet these employees make a personal choice to bring amazing passion, playfulness, commitment and a positive attitude to work every day.   The workshop FISH! is the process of becoming a team who discovers they have the power to create and communicate the workplace of their dreams. And they do!

Half or full day

  1. CONFLICT RESOLUTION

In this workshop participants will learn the different types of conflict resolution styles, why conflicts exist and strategies for resolving conflicts. A collaborative discussion model will be practiced during the workshop utilizing typical on-the-job conflict situations. This workshop course provides insight into your behavioral style and explains how adjusting your style to fit different situations can enhance your personal effectiveness. Developing the ability to treat others the way they would like to be treated increases your performance in every aspect of life.

Half or full day

  1. TEAM DIMENSIONS THROUGH INNOVATION

As team members work together toward a common goal, individuals still must play their individual roles in the process.  As organizations rely more and more on teams to innovate, problem solve, produce, and compete at the speed of change, understanding and capitalizing on individual approaches to group processes is the bottom line on creating high performance teams. Learning how to appreciate each other's special work-related strengths and talents comes next.

Half or full day

  1. BUILDING PRODUCTIVE RELATIONSHIPS—ANGER MANAGEMENT

This workshop will help you better understand yourself and others. You will gain essential insight into your own anger habits, learn how faulty thinking accounts for up to 90% of your anger feelings, increase your understanding of behavior, and learn how and why we affect each other as we do.

Half or full day

  1. LISTENING FOR EFFECTIVE COMMUNICATION

Have you ever wondered why you are able to listen more attentively to some people, but not others? Why is it harder or easier to concentrate in some settings? Participants will learn five listening approaches and how to become active, purposeful listeners in a wide variety of situations.

Half or full day

  1. TRANSITIONING THROUGH CHANGE

This workshop will help you and your teammates understand and embrace change, to see a situation accurately, to put things in perspective while you choose your next steps. By understanding the transition journey, you will learn how to quickly regain control, maintain high productivity, avoid symptoms of future shock, how to rebound from the demands of change, and how to focus increased energy on the change "opportunities".

Half or full day

  1. STRATEGIES FOR MANAGING YOUR TIME

The drive to find creative ways to achieve goals, pay attention to multiple efforts, and respond quickly to customer needs is even more intense in today's less structured, information-driven workplace. This workshop will help you manage your time and life--it will help you achieve improved, overall life productivity.

Half or full day

  1. UNDERSTANDING AND SHARING LEADERSHIP

Leadership is no longer seen as one defining role atop the business pyramid. Today, leaders come in both formal and informal varieties. This workshop will guide the learner in their discovery of how they naturally lead and influence the followership of others. You will learn the 12 Dimensions of leadership that give direction and focus to any leadership situation.

Half or full day

  1. COPING AND STRESS REDUCTION

To avoid the peaks and valleys created by high stress and burnout, participants learn how to balance the urgent demands of work and personal life without sacrificing either. Learners gain insight into various stress areas (work, personal, family, relationship, etc.) and the coping resources that are available to help.

Half or full day

  1. VALUES, ATTITUDES, AND BEHAVIOR

Participants will learn how those with differing values can get along and work together, how to recognize personal values in the daily actions of others, and how values change over time. This workshop will help to open new lines of communication and create stronger, more cooperative relationships.

Half or full day

  1. DYNAMIC COMMUNICATION

The Dynamic Communication seminar stresses application in visual terms everyone can understand and apply. This seminar will result in building long lasting relationships that will continue to grow.

Half or full day

  1. YOUR ATTITUDE IS SHOWING

Often people lack the words to articulate why they do the things they do, or why they feel the way they feel. This seminar raises the awareness of one’s attitude and values and empowers them to a more satisfying lifestyle. This seminar is the path to great communication.

Half or full day

  1. EXPLORING DIFFERENCES WITHIN TEAMS

Working successfully with others who do not share the same background, beliefs or traditions is at best difficult. Before we can grow this ability, we need help in assessing our own behavior toward people who are different from us, and then understand the benefits of changing.

Half or full day

  1. CROSS FUNCTIONAL TRAINING

Knowledge sharing is becoming increasingly important in our information-driven workplace. This workshop will help you understand (a) what motivates you to learn, (b) identify your personal learning approach, (c) how to better communicate your learning needs, and (d) how to access more effective learning resources.

Half or full day

  1. DEVELOPING EMOTIONAL INTELLIGENCE

The foundation of personal and professional success lies in understanding yourself and others. One must learn how to recognize and realize the impact of personal behavior on the people around you. This workshop helps individuals get along better, even with "difficult" people. Emotional Intelligence… develops the personal and interpersonal competencies essential for success. You will learn people reading skills and adaptability… how to manage your behavior and communication style to create a work environment more conducive to success.

Half or full day

HUMAN RESOURCE TOPICS

  1. EMPLOYEE ORIENTATION

The success of new employees is often determined in their first few weeks at work. Once hired, it is essential that they clearly understand what is expected of them and what they must do to succeed. Their orientation process must go beyond explaining benefits and specific job skills. They need to understand the mission and culture of their organization and how they fit in. Can be customized.

2-3 hours

  1. COMPLIANCE IS JUST THE BEGINNING

How do you make better ethical decisions at work? Just because a particular choice is legal does not make it right. Seeing legal compliance as the goal of ethics rather than the starting point can lead to poor decision making with disastrous consequences for the individuals involved and their organizations. Compliance is essential, but it's not enough.

2 hours

  1. BEHAVIORAL INTERVIEWING

How do you conduct an effective interview to “get to know” the candidate and predict whether he/she will be a good match for your company? It isn’t magic or wishful thinking that help you attract and hire the most qualified, productive, and personable employees. You must follow a tested, proven, documented procedure that can be enhanced and repeated time and again.

1 or 2 days

  1. CAREER MANAGEMENT

What makes a good company great? It's the people. The CHALLENGE is retaining and developing satisfied, committed employees. The SOLUTION is "Managing Work Expectations: Transforming Attitudes." This engaging, interactive workshop is designed for management development and organizational development because it helps your employees understand and manage their work expectations. Why? Because people who have clearly defined, well-communicated expectations have better attitudes and enjoy greater job satisfaction than people whose expectations go unspoken or unrealized.

Half or full day

  1. HR BASICS

FROM A-Z

This workshop provides a practical, hands-on approach to HR basics untangling the apparent complexity of laws, regulations, etc. The program is activity based so participants can immediately relate the content to their organizations. All participants will receive a helpful HR Resource Guide for easy on-the-job reference after the workshop when you really need immediate answers to urgent questions in a busy workday.

1 or 2 Days

  1. SUCCESSION PLANNING

In these days of rapid change, organizations are often faced with the need to replace key management staff on a very short notice. Organizations need to ask themselves: where will the top executives of the future come from and who will be their replacements? Prior identification permits opportunities for activities to improve employee readiness to succeed in future positions and information needed to minimize the impact of unplanned vacancies that can disrupt the continuity of management. This workshop includes an overview of all aspects of succession planning in order to make educated decisions about the process in your organization.

1 or 2 days

Three days will result in a comprehensive, ready to deploy, turn-key program.

  1. HR CUSTOMER SERVICE & LEADERSHIP

This workshop focuses on the customer service skills needed to increase the management team’s confidence in participants’ abilities to handle HR issues. Attendees will increase their reputation as a credible, valuable member of the management team by understanding the language of the business, approaching people based on their preferred style, building confidence by being trustworthy and credible and being flexible to the needs of other departments.

1 or 2 days

  1. TOOLS FOR IMPLEMENTING STRATEGIC HUMAN RESOURCE MANAGEMENT

This course will help HR professionals gain credibility and exposure to the strategic concepts needed to excel. Designed to provide a foundation to help HR professionals perform their increased responsibilities in strategic management, the sessions will provide participants with tools to add to their collection. Participants will not only learn how to apply several concepts in strategic management, they will also create and present a project plan. The plan will provide the structure to implement an actual on-the-job project, which can also be submitted for re-certification credit. This workshop applies to the new Human Resources Certification Institute (HRCI) new re-certification requirements requiring SPHR certified individuals to have 15 of their 60 re-certification credit hours in Strategic Management.

2 days

  1. HR AND THE LAW (Workplace Legal Issues)

A manager’s perspective--this workshop has been designed to provide managers and supervisors with a basic understanding of how employment laws impact their activities.

Half or full day

  1. SEXUAL – WORK HARASSMENT

Sexual harassment at work is more than a legal issue. It is, fundamentally, a behavioral problem. This workshop takes on the behavioral challenge, arming employees and managers with the information they need to prevent sexual harassment and the tools that will help them to respond when incidents occur. Since 1991, sexual harassment complaints have increased 131%.

2-4 Hours

  1. LABOR RELATIONS

Explains the key concepts of positive discipline. how to use the positive discipline approach to resolve disciplinary problems with unionized employees. How to conduct discussions regarding disciplinary problems by following the appropriate procedures. And providing thorough documentation using the specified guidelines.

Half or full day

  1. HOW TO DRESS FOR SUCCESS

What does casual dress really mean? This workshop helps you navigate through the casual dress codes of today’s business environment. Your communication style and your wardrobe style are the keys to building a professional image.

Half or full day

  1. GEN-XERS & THE CLASH OF GENERATIONS

Generation-X workers can be powerful achievers capable of producing effective results with impressive speed--but only when properly motivated through leadership.  Often saddled with misconceptions, they are not disloyal and uncommitted, but cautious investors in a world from which they expect little from big companies.

Half or full day

  1. GENDER DIFFERENCES AT WORK

This workshop helps all participants understand the reasons why we react to the same situation differently. How do two sets of eyes can see very different things and why we have differing goals and ambitions?

Half or full day

  1. RECRUITING AND THE POSITIVE INTERVIEW PROCESS

The workshop teaches a behavioral based interview approach based upon the philosophy of past behavior is one of the best predictors of future behavior. Learn how to discover the “real” person behind the job applicant. We can add assessments that have selection validity.

Half or full day

  1. PREVENTING VIOLENCE IN THE WORKPLACE

Provides the tools you need to recognize signs and symptoms of “work rage” before it escalates to violence. We will explore the economic, societal, technical, and psychological causes of violence in the workplace.

Half or full day

  1. RETAIN YOUR BEST INVESTMENT

This workshop teaches four ways in which supervisors and managers can make the difference between retaining or losing employees. We present a Hiring Model to help you hire the kind of employees who want to stay and provide practical suggestions to develop an Employee Retention Program at your organization.

Half or full day

  1. E-MAIL ESSENTIALS

Organizations and individual employees are facing litigation arising out of the illegal use of their e-mail systems. Messages that employees thought had been deleted are being discovered in back-up tapes and elsewhere by high tech detectives and used as evidence in lawsuits. Productivity that is supposed to be enhanced by the speed and power of e-mail is, in many organizations, being negatively impacted as employees use their e-mail for personal communication, to run their own private businesses, to send jokes (some of which are inappropriate or offensive) to their co-workers or to "flame" those they don’t like. Available in public management version, public employee version, private management version, private employee version, and network ready multimedia version.

2-3 Hours

PRODUCTIVITY SKILLS

  1. EVERYTHING DISC WORKPLACE

Everything DiSC Workplace helps build better relationships — one relationship at a time. Everything DiSC Workplace is classroom training that uses online pre-work and engaging facilitation with contemporary video to create a personalized learning experience. Participants understand and appreciate the styles of the people they work with. The result is more effective and productive working relationships.

Half, one, or two days

  1. ACHIEVING COMMUNICATION EFFECTIVENESS

We usually communicate the same way in most situations. Employees will learn effective communication techniques thereby opening the door to dialogue, negotiation, and compromise. Situational appropriateness is stressed.

Half or full day

  1. PROFESSIONALISM IN THE OFFICE

This course teaches the skills needed to be more professional on the job. It will emphasize the positive results when an employee possesses courtesy, work organization, time management skills, effective interpersonal communication skills, knowledge of the organizational culture, and flexibility for change.

Half or full day

  1. PERSONAL BRANDING—YOU, INC.

How do you brand and market yourself when your former companies are in pieces scattered across the branding landscape? With Gen X’ers and many workplace warriors changing jobs every two years, keeping our branding identities current is Job One. Take a look at your brand: Do you know what's broken? Do you know how to fix it?

Half or full day

  1. PARTICIPATIVE PROBLEM SOLVING

This workshop focuses on a logical, sequential, seven-step problem solving process. Practical tools are discussed and practiced during each of the seven-step process with company specific examples.

Half or full day

  1. WHO MOVED MY CHEESE

This seminar, based on an excerpt from the NY Times Business Best Seller, Who Moved My Cheese is about dealing with change.  "Cheese" is a metaphor for what you want to have in life--a good job, loving relationship, money, health or spiritual peace of mind. "The Maze" is where you look for what you want--the organization you work in or the family or community you live in.

Half or full day

  1. CUSTOMER-FOCUSED TELEPHONE SKILLS

Are you building confidence and satisfaction with your customers through your current telephone habits? This workshop will help the learner become more aware of how to make great impressions over the phone, and how to deal with stressful, difficult situations on the phone, even when it's the most irate caller.

Half or full day

GLOBAL CULTURAL SERIES

  1. UNDERSTANDING BODY LANGUAGE

Body language accounts for more than 70% of the message conveyed. Our workshop is highly interactive and emphasizes that it isn't what you say, but rather, how you say it and even more importantly, what you look like when you say it.

Half or full day

NOTE: All Workshops are CUSTOMIZED with your Specific Learning Objectives.

 
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